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JPMorgan says AI helped boost sales, add clients

FILE PHOTO: 55th annual World Economic Forum (WEF) meeting in Davos

Mary Callahan Erdoes, Chief Executive Officer of JPMorganChase's Asset & Wealth Management, speaks during the 55th annual World Economic Forum meeting in Davos, Switzerland, on Jan. 21.

 Yves Herman/reuters

NEW YORK � JPMorgan Chase's artificial-intelligence tools enabled it to boost sales to wealthy clients and manage scores of requests from worried customers even during April's market rout, the bank's CEO of asset and wealth management said.

The largest U.S. lender has been ramping up its use of AI, along with its peers. Goldman Sachs is rolling out a generative AI assistant to its bankers, traders and asset managers, while Morgan Stanley developed a chatbot for its financial advisers with OpenAI.



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